60-Day Money-Back Guarantee & Refund Policy

Last Updated: October 2026 • Coverage: 60-Day Risk-Free "Smooth-Tooth" Trial + 1-Year Sonic Handle Warranty

Our 60-Day "Smooth-Tooth" Guarantee

We built Trichora™ so you never have to choose between a dentist-clean polish and a 100% microplastic-free mouth. Brush with your Trichora Sonic Toothbrush for a full 60 days. If your teeth do not feel noticeably smoother, cleaner, and gentler along the gumline than with your old nylon brush, simply email support@trichora.co within 60 days of delivery for a full 100% refund of your purchase price.

1. How to Initiate a 60-Day Guarantee Return

Email Support: Send a quick note to support@trichora.co with your Order # and the email address used at checkout within 60 days of your delivery date.
Fast RMA Authorization: Our team (Mon–Fri, 9am–6pm EST) will issue a Return Merchandise Authorization (RMA) and return instructions within 1 business day.
Hygiene & Used Brush Heads: For hygiene and environmental reasons, you never need to mail back used bamboo bristle heads—simply compost or dispose of used heads and return the sonic handle and travel accessories.
Prompt Refund Processing: Once your return scan is confirmed, your full refund is issued back to your original payment method within 3 to 5 business days.

2. 1-Year Limited Warranty on the Shielded Sonic Handle

Every Trichora anodized aluminum handle and internal shielded Low-EMF sonic motor is covered by a 1-Year Limited Manufacturer Warranty against defects in materials, battery performance, or sonic oscillation. If your handle experiences any mechanical or charging fault within 12 months of delivery, we will replace it free of charge.

3. Order Changes & Cancellations

Need to update your bristle firmness selection (Soft Horsehair vs. Medium-Firm Boar), color finish, or shipping address? Email support@trichora.co as soon as possible. We can modify or cancel any order free of charge before it is handed over to our carrier.